Terms & Conditions

1. Scope

These General Terms and Conditions (“Terms”) apply to contracts for the sale and supply of goods concluded between K. Maurer GmbH, Tübinger Str. 115, D-71088 Holzgerlingen, Germany (“K. Maurer”, “we”, “us”) and its customers through kmaurergmbh.de, by email, telephone, written quotation or another agreed ordering channel.

A “consumer” is a natural person acting predominantly outside their trade, business or profession. A “business customer” acts in the course of its commercial or independent professional activity.

Individual agreements, written quotations and expressly agreed commercial terms take precedence where they conflict with these Terms.

2. Contract formation

Product presentations on the website are generally an invitation to submit an order or enquiry and do not by themselves constitute a binding offer unless the checkout expressly states otherwise.

For quotation-based sales, a contract is concluded when the customer accepts our binding quotation within its validity period or when we otherwise expressly confirm the order.

Where the website provides a binding checkout, the customer submits a binding offer by completing the ordering process and activating the final order button. We may accept by written order confirmation, shipment of the goods or another clear declaration of acceptance.

3. Products, specifications and quotations

Wood, timber, biomass and related natural products may vary in colour, grain, texture, dimensions, moisture, density, weight and appearance within customary and contractually permissible tolerances. Website images are illustrative unless a specific visual characteristic has been expressly agreed.

Product descriptions, packaging information, dimensions, weights and availability are subject to the relevant product page, quotation or order confirmation. Quotations are valid only for the period stated and may depend on quantity, destination, transport, loading, packaging and availability.

4. Prices and payment

Prices are those stated in the applicable quotation, order confirmation or binding checkout. Unless stated otherwise, delivery, freight, pallets, packaging, unloading, customs, duties and similar charges are additional and will be shown or agreed separately.

For consumers, mandatory price information and applicable taxes will be shown before a binding order is placed. For business customers, quotations may state prices net of VAT where legally permitted.

Payment is due according to the payment method and due date stated during checkout, on the invoice or in the individual quotation.

5. Delivery, transfer of risk and cooperation

Delivery dates and lead times are binding only if expressly confirmed as binding. Otherwise they are estimates based on information available when the order is accepted.

The customer must provide accurate delivery information and ensure reasonable access for the agreed vehicle and delivery method. Special unloading, access or appointment requirements must be agreed in advance.

For consumers, statutory rules on transfer of risk remain unaffected. For business customers, risk passes according to the agreed delivery term and applicable German commercial law.

6. Retention of title

Goods remain our property until the relevant purchase price has been paid in full. Extended retention-of-title arrangements for business customers may be agreed individually.

7. Consumer right of withdrawal

Where a consumer concludes a distance contract and no statutory exception applies, the consumer generally has a statutory right of withdrawal. The statutory withdrawal period is generally 14 days.

The exact beginning of the withdrawal period and consequences depend on the contract and delivery situation. Consumers must receive the legally required withdrawal information before or when the contract is concluded. Statutory exceptions may apply, including for goods made to the consumer’s specifications or clearly personalised.

Model withdrawal declaration

This model does not replace any separate statutory withdrawal instruction required for the actual checkout and delivery configuration.

8. Defects and statutory warranty

Consumers retain their statutory rights relating to defective goods. Nothing in these Terms limits mandatory consumer warranty rights.

Natural variations typical of wood and biomass products and remaining within the agreed specification do not constitute a defect. Business customers must inspect delivered goods and notify apparent defects without undue delay to the extent required by applicable commercial law.

9. Liability

We are liable without limitation where liability cannot lawfully be excluded or limited, including for intent, gross negligence, injury to life, body or health, and mandatory product-liability provisions.

For ordinary negligence, liability for breach of material contractual obligations is limited, where legally permissible, to the typical and foreseeable damage.

10. Additional provisions for business customers

Where the customer is a merchant, legal entity under public law or special fund under public law, commercial practices, agreed Incoterms or other trade terms may supplement these Terms. Place of performance and jurisdiction may be agreed at our registered office to the extent permitted by law.

11. Events beyond reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe transport disruption, natural events, fire, war, embargo, industrial action, widespread energy or infrastructure outages, governmental measures or material supply-chain interruptions, provided we have not caused the event and meet applicable duties to inform and mitigate.

12. Governing law and severability

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), unless its exclusion is invalid or an individual contract provides otherwise.

For consumers, this choice of law does not deprive the consumer of mandatory protection granted by the law of the country in which the consumer has their habitual residence where such rules apply irrespective of the chosen law.

If any provision is invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.

Version: 24 September 2026.